ThawSTAR® Extended Limited Warranty and Preventative Maintenance

Extended Limited Warranty

Astero Bio offers a separate Extended Limited Warranty. Extended Limited Warranties should be ordered together with the instrument to be covered. The Extended Limited Warranty extends the limited warranty period by one year after the initial warranty period and includes one preventive maintenance service.

Preventative Maintenance

Astero Bio offers a preventive maintenance service called RapidCheck as part of an Extended Limited Warranty. For customers located in North America, shipping to Astero Bio and back to the customer site is included in the price of service. For international customers located outside of North America, customers are responsible for the cost of shipping the instrument to Astero Bio and back to the customer site, in addition to the cost of the Extended Limited Warranty or service.

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Features & Specifications

ThawSTAR Extended Limited Warranty
(North America, includes Preventative Maintenance)

Part Number: AST-611
Includes: 1. Internal and external inspection of the instrument 2. Internal and external cleaning of the instrument 3. Assessment of any work or broken parts that need to be repaired or replaced 4. RapidCheck testing, comparable to instrument’s initial QC testing after manufacture 5. RapidCheck PM certificate
Please note: Note: Allow for ground or air shipping time to and from the service facility in addition to a four business day turnaround for PM service. Astero Bio requests 3 month’s notice when scheduling PM service for the ThawSTAR units. Customer must obtain a Returned Material Authorization (RMA) number and instrument shipping instructions from Astero Bio technical support before sending instrument to service site for PM service.

ThawSTAR Extended Limited Warranty
(International, includes Preventative Maintenance)

Part Number: AST-613
Includes: 1. Internal and external inspection of the instrument 2. Internal and external cleaning of the instrument 3. Assessment of any work or broken parts that need to be repaired or replaced 4. RapidCheck testing, comparable to instrument’s initial QC testing after manufacture 5. RapidCheck PM certificate
Please note: Note: Allow for ground or air shipping time to and from the service facility in addition to a four business day turnaround for PM service. Astero Bio requests 3 month’s notice when scheduling PM service for the ThawSTAR units. Customer must obtain a Returned Material Authorization (RMA) number and instrument shipping instructions from Astero Bio technical support before sending instrument to service site for PM service.

Product Catalog
This product is for laboratory research use only. Any intended use for diagnostic purposes, direct transfusion, or in the production of therapeutic product(s) or vaccines(s) may require advance regulatory clearance which is the sole responsibility of the user, as this is not a medical device that has undergone medical device registration, clearance, or approval by the U.S. Food and Drug Administration (FDA), European Union, Health Canada, or the Australian Therapeutic Goods Administration.